Client Feedback
See below for some feedback from our clients.
Lisa Jones, Product Manager, PSIS
PSIS has been working with MMResearch ™ for just over one year now and has always found Theo and his team to be professional, organised, adaptable and easy to work with.
When MMResearch ™ began working with PSIS they were given a challenge that PSIS had been unable to solve - to create and implement a National Customer Satisfaction Survey that would provide details, to PSIS, of any relevant things that would make a significant difference for PSIS customers. What made this task difficult was 94% of customers were already satisfied, 88% stated they would recommend PSIS to others and over 50% of customers were telling PSIS that nothing needed to change. As a result of MMResearch ™'s innovative and responsive research approach PSIS was able to extract actionable business strategies and apply them to everyday business at PSIS.
David Nelson, CEO, Wellington City Mission
Dear Theo,
I am writing to express my appreciation for the work your company has been doing for the City Mission.
I have been very impressed with the professional approach that has been taken by you and your team as it has conducted the Ezee Meal and Donor research projects.
These projects have worked well because you and Andrew have taken time to fully understand our organization and our research needs. Your consultative approach has resulted in the best possible research methodology. The regularity of feedback on progress and interim results has also been very impressive.
The final report on Ezee Meals was very comprehensive and has given us much information on which to base our future marketing strategy. I’m sure the final report on the donor research will provide a sound foundation for further developing our fundraising and publicity programme.
Finally, I would like to thank you for your company’s support of the Mission by way of discounting and donation. Our work to help people around the Wellington region, who are at risk or in trouble, has benefited directly from your generous action.
Yours sincerely
David Nelson
Chief Executive Officer
Pieter Burghout, Chief Executive, Registered Master Builders Federation
"The Registered Master Builders Federation has made use of market survey/research services provided by MMResearch ™ for the past 5 years to help validate the strength of our brand presence. MMResearch ™ has given us exceptional service and support around our research programme over that time, and we have certainly appreciated the rigour and robustness that we now have to analyse our marketing programme and its relative success.
We would certainly endorse the use of MMResearch ™ to any prospective clients."
Michael Harvey, Manager – Visitor and Market Research, Te Papa
"….we have been very impressed with the work that MMResearch ™ has undertaken for Te Papa over the last few years. MMResearch ™ has delivered high quality research for us often under tight timeframes.
Worthy of mention is their creative approach to research solutions and their ability to understand the underlying motivations of visitors through focus group work.
They have now developed considerable expertise in the museum business and all aspects of visitor research. I have also been impressed with the professional and friendly customer service provided by MMResearch ™. They are responsive, reliable, and enthusiastic partners in the research process."
